Payments & Refunds
Draft: Hoss Air is still reviewing this policy, so it may change.
Last updated October 29, 2026
Every job starts with a written estimate. The estimate or contract for your job is what controls payment terms. This page explains how things usually work.
Estimates
Estimates are free unless we tell you otherwise before we come out. They're itemized and good for 30 days.
Deposits
For new systems and larger jobs, we may ask for a deposit to order equipment. The amount is written on your contract. In California, a home improvement deposit can't be more than $1,000 or 10% of the contract price, whichever is less.
Cancelling
For home improvement contracts signed at your home, California law generally gives you a 3-business-day right to cancel (5 days if you're 65 or older). Your contract will include the cancellation notice. If you cancel within that window, we'll refund any deposit.
Refunds and warranty
If something we did isn't right, call us first and we'll come back to fix it. Installs include a 1-year labor warranty plus the manufacturer's equipment warranty. Refunds for completed work are handled case by case, in writing.